These are conflicting phrases that somehow compliment what I do for a living. I am a Major Incident Manager. That basically means that when BIG things break, I get the call and try to coordinate back to a functional state. Not that I actually do anything, I mainly get the right parties involved and manage everything until it is back up and running.
Part of the role is to also document everything that went on and was done to fix the problem. Sometimes that results in casualties of the moment. You know, people who make mistakes that blow things up. People not paying attention, not doing the right things etc. With my role these missteps are all part of the life cycle of an incident and get documented and distributed after the dust has settled. Before me, I felt as if everyone were hiding things or covering them up because we all know that no one wants to be the one to "throw someone under the bus." I can't tell you how many times I have heard that phrase. For me, I don't care. I have no vested interest in protecting people's feelings. I am only concerned with the facts and events that make up the time-line. The data doesn't lie and as such, I get to be the one who has to deflect people's whining as well as become the barer of bad news for many.
