ITSM Uncovered

Life and times in ITSM

  • 10 Rules to Lead By

    • 17 Dec 2010
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    • Leadership Rules Top Ten
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    1. Don't Abuse Delegation
    2. Support and Protect
    3. Understand the Consequences
    4. Listen and Learn
    5. Champion Champions
    6. Be Firm But Fair
    7. Listen
    8. P.O.T.S. (Part Of The Solution)
    9. Teach and not lecture
    10. Never forget... Its NOT all about you!

     

  • A Thought for Change

    • 17 Dec 2010
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    • Change Management Quote
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    A Scheduled Change is only a scheduled change if people know about it beforehand!


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    A collaborate site brining the real-world of IT Service Management and all of the struggles that come along with the territory to anyone who is interested in understanding more about the practical implementation of industry frameworks and people management in Technology.

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